PAYMENT: We welcome payment by Bank-Transfer, Payment-Cards (Visa, MasterCard) or on-line payments (Paypal) and in cash if available.
PRICES: The prices we offer are often updated according to the exchange rate and are valid only for the current order. The prices may be different in the next order. The price of the goods depends on the total amount of the order – the more you buy the better price you can get.
SHIPPING: The goods are delivered only after full payment including shipping costs if the customer orders the shipping service. Standard shipments are provided by air or ocean transportation way. If you wish to use your own shipping company or agent, please let us know in advanced.
REFUNDS: Refunds and over-payments can be applied to your next order or directly return to your bank account.
WARRANTY: We provide a 12 months guarantee for cells, 18 months guarantee for power battery packs, and 24 months guarantee for energy storage battery packs. If you want extend this warranty period, we can have a discussion based on the specific project.
DEFECTIVE GOODS: Products with our factory faults or defects will be repaired for free, or exchanged for the same or similar goods. The costs of the shipping fees (to and from the repair) are according to the actual order situation.
HELP: If you need any help, please feel free to contact us.